Category Archives: Blog

Bruno Air Conditioning Owner Hires 100th Collier Employee, Reflects on Rapid Growth – Naples Herald

There are few people in Southwest Florida who views opportunity like Louis Bruno does.

For Bruno, owner and founder of Bruno Air Conditioning, opportunity comes knocking every time a technician goes out for a service call, or when a complaint from a customer hits his desk (which they all do).

“This is my American dream,” Bruno says of his three-year-old company, which recently celebrated its 100th job created in Collier County. All told, the A/C firm has over 165 employees across Southwest Florida and the Tampa/Orlando region.

“It pumps me up about job creation. I have an employee that has ten kids; we’re not going to work every day just for ourselves, we’re going for our families,” Bruno said. “As all the jobs come in, we have an extreme focus on training.”The 27-year-old entrepreneur sometimes reflects on how far the company has come since it started out of his garage three years ago.

Bruno and his management team recently created Bruno University, a training program specializing in mentoring those with no experience in the A/C industry to learn the tricks of the trade in six weeks.

And they built a house.

louis bruno headshot
© Naples Herald

“It’s a replica training room at our headquarters with every possible application we can put in a house,” Bruno says of the project. “This way, our guys aren’t in somebody’s home making mistakes. They’re making them here, learning the right way, the right process, the right procedure, so we can end up with a better client experience.”

Bruno U has certified 16 technicians, with another eleven going through the process right now.

In Bruno Air’s first 2 years of business, they completed roughly 23,000 service calls. In the first nine months of 2015, that numbered doubled and, in January, the company hit a milestone with their 50,000th call, meaning total visits to clients’ homes.

“It really excites me to get there so quickly,” Bruno said. “The first nine months of 2015 we saw the same amount of clients in the first two years of business. We’ve grown month over month since the very beginning.”

Most business owners would be thrilled with a complaint ratio of .0003 percent.

Not Bruno.

“Every complaint hits my desk. I care significantly about all of our core customer experiences.”

Bruno Air Conditioning owner Louis Bruno looks on as some trainees do some work on a unit
Bruno Air Conditioning owner Louis Bruno looks
on as trainees do some repair work. © Naples

A check with the Better Business Bureau revealed the company has 21 complaints with the firm, which is voluntary for any company to join, since Bruno Air began operations in 2012.

Of the 21, 11 were verified to be resolved satisfactorily by complainants, with the remaining 10 either resolved by the business but the consumer did not accept the response, or the complainant did not follow up with the BBB.

As a result of this, Bruno Air’s A+ rating was dropped to a B and their accreditation revoked for the first time, pending an appeal.

Bruno attributes the issue to the dramatic growth his company has seen in the last 18 months.
“I believe that it’s about volume, and we’ve taken steps to improve our customer experience.”

Such as creating his own customer experience index, which tracks essential aspects of each client’s interaction with Bruno Air, including communicating effective timeframes, showing up in said timeframes, client conversations and overall customer satisfaction.

“We built it to be super anonymous, our techs have no way to manipulate the data, and we made it easy for people to fill out. We’ve had a 95% completion rate since we launched it in October.”

Of nearly 24,000 reviews, 23475 gave Bruno Air a “cool” review, with 375 giving a “not cool” review. A “cool” rating is achieved by getting a minimum 4.5 out of a 5-point scale.

“It really gives me the ability to separate the data and figure out which departments need work and need help.”

Despite the recent mishap with the Better Business Bureau, Bruno believes his accreditation will return soon, and he cited the high percentage of positive reviews Bruno Air has garnered across the Internet, via Google reviews, Angie’s List (a popular local business review tool), and others.

And he isn’t shying away from the negative criticism.

“You choose to be a part of BBB. I think it’s very important to have an organization that holds companies accountable.”

“I care about every single poor experience, however as a part of doing business you have a certain amount you just can’t make happy. That doesn’t mean I’m not going to try.”

Tune In for a Tune Up

headphones 1Most of us in southwest Florida are enjoying the chilly temperatures of the week. It’s a novelty for the Sunshine State, and we are taking advantage of the few days of this cold weather. Rest assured that this will past and our temperatures will climb.

While you get some use out of your jackets, start thinking about summer! That warm breeze is only a few months away. Before you blast the air conditioner, ask yourself one question.

When was the last time you pampered your HVAC unit?

Before the summer months, treat your air conditioner and yourself to an A/C tune up. Air Conditioner tune ups can bring you endless benefits. Save money, cool your home, and feel better and more comfortable about your unit. A Bruno Air Conditioning tune up can do several vital things for your home.

Save money on energy costs.

Ensuring that your air conditioner is in top shape will prevent future problems and issues within your system.

Increase the lifespan of your unit.

Air conditioners can be pricey and replacing them even more so. Bruno Air Conditioning installs and maintains your units regularly so they’ll last 10, 15, even 20 years.

Improve your air conditioners performance an A/C tune up.

Identify problems and find their solutions quick to properly cool your home and your family.

Protect your friends and family with high quality indoor air quality.

A poorly maintained air conditioner can release debris, dust, and harmful bacteria into your home, making the air unhealthy, particularly for those with respiratory problems.

Make the most of your warranty!

Most manufacturers require your HVAC system to be serviced and regularly maintained a few times a year.

According to Energy Star, “Just as a tune-up for your car can improve your gas mileage, a yearly tune-up of your heating and cooling system can improve efficiency and comfort.”

While there are certainly some steps that you can and should take to maintain your air conditioning system, such as regularly changing or cleaning the filters, it’s best to leave the tune-up process to a qualified HVAC professional. Bruno Air professionals are experienced at diagnosing potential issues and performing required maintenance and repairs for your home or office. Contact us today to schedule an appointment and begin breathing clean air today!

How to Diagnose Heating System Problems

BrunoAir_Heating SystemYou may have felt inclined to turn your heater on this year. After all, even southwest Florida has its cold fronts, and this week has been colder than most! However, if you went to warm up your home only to discover you are having heating system problems, there’s no need to panic. You can troubleshoot the issue with Bruno Air’s heating system tips!

Ways to Troubleshoot Heating System Problems

Like with all troubleshooting methods, it’s best to start with the basics. Some of the most common heating system problems are also the most minor. In fact, you may be able to fix the problem without ever picking up the phone.

First, check your thermostat settings. This will feel like common sense, but sometimes the obvious details are the most overlooked, so it never hurts to double-check. Is the heat on? Is your fan set to automatic? If so, the heater will only kick on if it is needed to reach the temperature you’ve specified as your preference. If that specified degree is not higher than the current room temperature, your heater will not kick on. If this is the case and you want to warm things up, turn your specified temperature up five degrees.

Be sure to check the furnace filter as well to make sure it isn’t clogged with dust and dirt. If the filter is dirty, replace it. Like your AC filters, these should be maintained to ensure proper airflow.

If your furnace doesn’t start at all, check the circuit breaker box to make sure the furnace hasn’t tripped. If it has, reset it. If your fan doesn’t switch on, your issue may lie in your motor, capacitor, or control board, which would require a professional technician diagnose and repair.

If you have a gas-fired furnace, your eyes should go straight to the pilot light. Is it lit? If not, or if it switches off soon after it’s lit, then make sure you don’t have an issue with any of your other gas appliances. If it’s just the furnace, the issue could be a number of issues ranging from your fuel line to a dirty sensor. Again, this is when you need to call in a professional.

Who Ya Gonna Call?

If you’ve tried these tips and you’re still having heating system problems, then it’s time to call in one of Bruno Air’s experienced HVAC technicians. Do not try to fix it yourself unless you have extensive HVAC knowledge, skills, and experience, as tampering with a furnace or heating system can lead to further damage or injury. Our friendly team is available 24 hours a day, 7 days a week to residents in Bonita Springs, Fort Myers, Naples, Orlando, Tampa, and Kissimmee. Give us a call at 239-908-4704.

Why Mold Develops During Winter Months

Some peoBrunoAir_Mold in Winterple think mold is a seasonal problem caused by the summer humidity. However, southwest Florida residents may be surprised to find that mold can be a year-around pest. It isn’t about the temperature outside, but the moisture inside. Those moist, dark corners and crevices within your rooms are prime real estate for mold. Ceiling, shower tiles, and other surfaces prone to condensation and wetness are all problem surfaces.

The good news is that you can do something about it! Below are Bruno Air’s tips on how to create a healthier, cleaner environment inside your home.

What Causes Mold Inside My Home?

When it comes to managing mold in the home, there are three different elements to consider: ventilation, condensation, and vegetation. Start with the rooms where moisture tends to linger, such as kitchens, bathrooms, and basements. These are places where effective ventilation is extremely important. If you don’t have fans and proper airflow, that moisture will congregate, creating a breeding ground for black, fuzzy mold. Condensation can also build around door and window frames.

Vegetation can invite mold into the home as well, particularly in the soil where it’s moist or around the roots where water sits. Your Christmas tree is no exception! The water sitting in the Christmas tree stand doesn’t flow, thus it doesn’t filter. This creates a stagnant pool that attracts mold and encourages growth.

How to Get Rid of Mold in Your House

Bleach is a common and effective remedy for mold. However, if you don’t want your house to smell like a hospital, there are other methods to remove fungal growth. Some include:

  • Running the fan in your kitchen or bathroom while cooking and showering
  • Run a dehumidifier in moisture-prone rooms
  • Schedule regular maintenance for your heating and air conditioning system to keep it running properly
  • Use the fan setting on your HVAC system.

If Mold is a Frequent Problem

For some home owners, especially in southwest Florida, controlling mold growth can be an ongoing hassle. If these simple tips aren’t enough, then call in one of our expert technicians at Bruno Air! We can help provide the right solutions for your home, including built-in dehumidifiers, HEPA filters, and AC or HVAC maintenance so you can breathe easier. We’re servicing clients all over southwest Florida, including residents in Bonita Springs, Naples, Fort Myers, Kissimmee, Orlando, and Tampa! Simply give us a call at 239-908-4704.

The Sound of Your HVAC

HVACThe hills shouldn’t be alive with sound of your HVAC. If your air conditioner is making too much noise, it could be time to call your friends at Bruno Air Conditioning. Your AC shouldn’t be making enough noise to disturb your day-to-day life. Take control and stop the noise once and for all!.

It could just be a quirk of the system or something more serious. Identify the sound and find the solution today to avoid what may become a costly problem.

Air conditioners are machines and as such, they are prone to various noises. Common noises include a “buzz” or “whoosh.” However, these noises should be temporary or soft, certainly not disruptive. Other common noises include the sound of your HVAC booting up. These noises can also seem out of the ordinary but don’t be alarmed if you hear abrupt, high-pitched squealing, as it can be attributed to your AC compressor.

While some noises are common, there are many others that are certainly not. These can include, but are not limited to banging, hissing, clanking, or a vibration. All of these are abnormal noises that can be the indication of a very serious problem for your HVAC system.

“Bangs” and “clanks” can be caused by loose parts in your HVAC unit. This is a big problem that can lead to very costly repairs.

Hisses are, more often than not, air escaping. This could be due to a leak in your air ducts or his pressure in your heat pump. Refrigerant can leak out of a component and cause these issues. Thankfully, Bruno Air Conditioning offers Aeroseal, an easy solution that seals ducts from the inside out.

Leave the singing to the Austrian hillside, not outside your window! If your air conditioner is making abnormal sounds, don’t hesitate to call us today. Bruno Air Conditioning is southwest Florida’s premiere choice for all of your AC’s needs. We service clients all across Florida, including residents in Bonita Springs, Fort Myers, Naples, Kissimmee, Orlando, and Tampa! Give us a call today at 239-908-4704 and get ready for exceptional AC and HVAC maintenance and repair.

Why It’s Important to Clean Your Air Filters

Bruno Air_Clean Air FiltersResidents throughout Naples, Sarasota, Bonita Springs, Tampa, and across Southwest Florida depend on Air Conditioning to live comfortably. In fact, Florida summers weren’t even considered humane environments to work in until after air conditioning was invented. This is why proper HVAC maintenance and regular service checks are an essential to keep them running in optimal shape, and the best and cheapest way to maintain your AC system is to keep your air filters clean.

A dirty air filter is often a key factor in why a resident’s air conditioner stop functioning properly. Simply replacing your air filter on air conditioning and heating systems on a regular basis can help you avoid costly unit repairs and replacements.

What Does an Air Filter Do?

Air filters keep atmospheric dust and other airborne particles from building up on your HVAC system’s fan motor, heating and cooling coils, and drip pan. If your filters are dirty, a furnace or air conditioning system can and will choke on its air intake, which in turn will clog your coils and build up debris in your air ducts that can spread air impurities throughout your home.

When dirty air filters prevent a constant flow of clean air, heating and cooling systems will begin to overheat and automatically shut down. If this happens too many times, the HVAC system may break down entirely. On top of that, your system will use excess power to push the air through, which leads to an overworked HVAC system and higher energy bills.

How to Best Care for Your Air Filter:

In most cases, air filters should be changed every one to three months to maintain your HVAC system’s optimal performance. Regular maintenance checkups with Bruno Air’s HVAC service technicians will help keep your system running better and longer. We offer discounts on specific services that can help you make the most out of your investment. Give us at a call at 239-908-4704 to see how we can help you today.


6 Steps to Clean Air in 2016

Bring home clean air in 2016! It’s a New Year, make the most of it with a fresh look and fresh, clean breath. Indoor air quality has become an important concern for the Environmental Protection Agency (EPA). American homes use almost 25% of the energy consumed in the United States. According to the EPA, most people spend roughly 90% of their lives indoor.

These statistics are just the tip of the proverbial iceberg. We find ourselves indoors more often than not and the air quality of our buildings need to be clean and clear. Cracks and holes in your air ducts post health concerns as well as contribute to wasted energy. The best way to improve your indoor air quality is professional duct cleaning.

Bruno Air Conditioning is a certified provider of Aeroseal, an innovative duct sealing technology. From patented technology, developed by the Indoor Environment Program at Lawrence Berkeley National Laboratory, Aeroseal has been tested to successfully seal duct cracks and holes from the inside. Aeroseal is seeking to cut your losses with a 4-8 hour process that seals from the inside in a 6-step process.

Step 1

Wall registers are covered in order for air to escape only through the leaks

Step 2

Sealant is injected into the ducts for approximately 1 hour

Step 3

Small aerosol particles are kept suspended in the airflow by continuous air movement

Step 4

As the air stream makes a sharp turn to exit through a leak, the particles collide with and adhere to the leak edges

Step 5

Ducts are sealed with only 1-2 oz. of the sealant material remaining in the ducts

Step 6

A computer-generated analysis summarizing your home’s or building’s amount of leakage is generated, providing verification of success of the process

Clean, safe, and easy! Aeroseal and Bruno Air Conditioning is providing the clean air to home and offices across southwest Florida. Bruno Air technicians have the most advanced duct sealing technology at their fingertips and now they’re installing it in your home. This advanced software can provide diagnostic analysis of your ducts and pinpoint your losses, sealing them up fast!

Contact Bruno Air Conditioning for a duct sealing that will start your 2016 off fresh. Have a safe and Happy New Year from our family to yours!

Businesses Take an Energy Efficient Stance in Florida

brunoHaving an energy efficient office is both smart and responsible in Florida. Let’s face it, while we may live in paradise, there are some days when it’s just too hot. Boost your employee’s morale with air conditioning they can count on. A reliable HVAC unit is proven to improve productivity and maximize efficiency in and around the office!

Air conditioning is no longer a want but a need, especially in Florida. Our days are getting hotter despite the festive time of year. It’s always summer here! Florida is blessed to have gorgeous weather year round but that’s not to say it doesn’t have its disadvantages. Businesses cannot function without AC, your employees can’t work if they’re too focused on their shirts sticking to their backs.

Speaking of efficiency, one of the most important things you can do for your business is invest in its future! Choose an energy efficient system and reap the benefits of environmental responsibility! The American Council for an Energy-Efficient Economy’s (ACEEE) report “Multiple Benefits of Business-Sector Energy Efficiency, summarizes how businesses can go green and save by implementing energy efficient units, such as Energy Star air conditioners, and save elsewhere in their business. Installing commercial, Energy Star HVAC systems can make significant differences in your business’ energy bill, utility bill, and can save you cost and time in other areas.

“Businesses that implement energy efficiency improvements often enjoy other benefits besides utility bill savings.” The report says, “…Still, evidence suggests that including non-energy impacts can reduce the payback time of some energy efficiency improvements by 50% or better.”

Bruno Air Conditioning is offering businesses and institutions energy efficient commercial units that will last them for years. Our technicians are experts in their fields and have the tools to properly install and maintain large units. Take a sustainable stance in 2016 and lead the way in environmental responsibility.

How to Choose a HVAC System for Your Home

Bruno Air has been helping residents all over Florida choose a HVAC System for their home. More specifically, the right system. When it comes to air conditioning units and HVAC systems, it isn’t “one size fits all.” Every home has its unique needs based on size and construction. Those shopping for a new HVAC system to replace their old one can look forward to some great advantages in choosing the right system, including substantially lower utility bills. Let’s talk about a few things you should consider when purchasing a new heating and cooling system for your home.

Bruno Air’s trained and experienced HVAC technicians are able to evaluate your home’s needs by calculating the specific heating and cooling load for your home or business as well as your comfort level. One thing to remember is that size matters, but not in the way you might think. Bigger isn’t always better! An oversized system can actually work against you by cycling off before the air is properly circulated.

Likewise, a system that’s too small will also cause problems, as it won’t be able to regulate your ideal temperature on unusually cold and hot days. That’s why reputable HVAC technician like those at Bruno Air use industry-standard guidelines to determine which system is right for you.

Installing a HVAC System “Just Right”

Our Florida HVAC technicians look at several different aspects when putting in a new HVAC system into your home. When installing an outdoor unit, one of the rules of thumb is to make sure there’s at least a 4 foot clearance to ensure proper air flow and enough space to conduct maintenance and repairs when needed. We also verify that your home has the proper number of air vents to supply and return air to every living space in the home.

We utilize industry standard methodology to determine the proper duct work for your home, ensure the proper refrigerant charge for your unit, and make a point to locate the thermostat away from drafts and heat sources so that it functions accurately. All of these little details matter when optimizing your system for exceptional performance and energy savings.

Many HVAC Options to Choose From

Has it been awhile since you’ve installed a new system into your home? If so, you may be surprised as to how far technology has advanced. These days, there are several options to choose from based on your preferences and home. Our HVAC technicians are well-trained to help you understand what those options are, including advanced controls, quieter and more energy efficient compressors, fan-only functions, and many more.

Contact the experts at Bruno Air to see how we can help you maximize the savings with a new heating or cooling system. We service clients all across Florida, including residents in Bonita Springs, Fort Myers, Naples, Kissimmee, Orlando, and Tampa! Give us a call today at 239-908-4704 and get ready for exceptional AC and HVAC maintenance and repair.

I’m dreaming of an Allergy-Free Christmas…


Bless you! Gesundheit!

The holiday cheer is here but some of our allergies have us decorating the tree in less than festive ways. If you’re spreading more than holiday cheer from endless sneezing, it may not be your Christmas tree that’s setting off your allergies, it may be your indoor air quality.

Find your filtration solution for clean, efficient indoor air quality!

Let’s start simply! Your indoor air quality can be drastically improves with the right air conditioner filter. Residential filters range in efficiency ratings, and selecting a higher MERV rating will result in more thorough removal of particulates from your airstream. Look for filters with MERV ratings of 9 to 12 for best results.

Schedule preventive maintenance to improve your indoor air quality with Bruno Air. Having your air conditioner or heat pump serviced in the quarterly will ensure that your system in performing to its optimum capacity.

Duct cleaning is also an important cleaning service that can improve indoor air. As you dust off your light fixtures and bookshelves, consider how dust can build up in your air ducts. When was the last time they had a good cleaning? Call Bruno Air Conditioning to schedule a professional cleaning to thoroughly remove dust and other debris from the system. It’s also helpful to have leaks diagnosed and sealed to keep insects, rodents and other contaminants out of your system.

Another factor that can aggravate your allergies is mold. Living in sunny Florida makes us accustomed to more than sandy toes and tan skin, it also introduces us to high humidity. Control the humidity and moisture in your home to avoid mold with a dehumidifier.

Allowing mold to develop unchecked can lead to structural and decor damage in addition to affecting personal health. Air conditioners can keep humidity in control during heavy use, but mild climates may require supplemental dehumidification solutions. An air purifier can provide higher MERV ratings while working appropriately with your central heating and air conditioning equipment. Germicidal units are especially beneficial because they include trap and kill technology for removing and destroying particulates circulating in your home. They also work to cleanse air more frequently than your central HVAC system.

If your allergies have been acting up and you can’t remember the last time your system was serviced and your indoor air quality tested, contact our professional experts at Bruno Air! We service all of Florida, including Tampa, Orlando, Kissimmee, Sarasota, Naples, Marco Island, and more!