Category Archives: HVAC

Bruno Air Conditioning Owner Hires 100th Collier Employee, Reflects on Rapid Growth – Naples Herald

There are few people in Southwest Florida who views opportunity like Louis Bruno does.

For Bruno, owner and founder of Bruno Air Conditioning, opportunity comes knocking every time a technician goes out for a service call, or when a complaint from a customer hits his desk (which they all do).

“This is my American dream,” Bruno says of his three-year-old company, which recently celebrated its 100th job created in Collier County. All told, the A/C firm has over 165 employees across Southwest Florida and the Tampa/Orlando region.

“It pumps me up about job creation. I have an employee that has ten kids; we’re not going to work every day just for ourselves, we’re going for our families,” Bruno said. “As all the jobs come in, we have an extreme focus on training.”The 27-year-old entrepreneur sometimes reflects on how far the company has come since it started out of his garage three years ago.

Bruno and his management team recently created Bruno University, a training program specializing in mentoring those with no experience in the A/C industry to learn the tricks of the trade in six weeks.

And they built a house.

louis bruno headshot
© Naples Herald

“It’s a replica training room at our headquarters with every possible application we can put in a house,” Bruno says of the project. “This way, our guys aren’t in somebody’s home making mistakes. They’re making them here, learning the right way, the right process, the right procedure, so we can end up with a better client experience.”

Bruno U has certified 16 technicians, with another eleven going through the process right now.

In Bruno Air’s first 2 years of business, they completed roughly 23,000 service calls. In the first nine months of 2015, that numbered doubled and, in January, the company hit a milestone with their 50,000th call, meaning total visits to clients’ homes.

“It really excites me to get there so quickly,” Bruno said. “The first nine months of 2015 we saw the same amount of clients in the first two years of business. We’ve grown month over month since the very beginning.”

Most business owners would be thrilled with a complaint ratio of .0003 percent.

Not Bruno.

“Every complaint hits my desk. I care significantly about all of our core customer experiences.”

Bruno Air Conditioning owner Louis Bruno looks on as some trainees do some work on a unit
Bruno Air Conditioning owner Louis Bruno looks
on as trainees do some repair work. © Naples

A check with the Better Business Bureau revealed the company has 21 complaints with the firm, which is voluntary for any company to join, since Bruno Air began operations in 2012.

Of the 21, 11 were verified to be resolved satisfactorily by complainants, with the remaining 10 either resolved by the business but the consumer did not accept the response, or the complainant did not follow up with the BBB.

As a result of this, Bruno Air’s A+ rating was dropped to a B and their accreditation revoked for the first time, pending an appeal.

Bruno attributes the issue to the dramatic growth his company has seen in the last 18 months.
“I believe that it’s about volume, and we’ve taken steps to improve our customer experience.”

Such as creating his own customer experience index, which tracks essential aspects of each client’s interaction with Bruno Air, including communicating effective timeframes, showing up in said timeframes, client conversations and overall customer satisfaction.

“We built it to be super anonymous, our techs have no way to manipulate the data, and we made it easy for people to fill out. We’ve had a 95% completion rate since we launched it in October.”

Of nearly 24,000 reviews, 23475 gave Bruno Air a “cool” review, with 375 giving a “not cool” review. A “cool” rating is achieved by getting a minimum 4.5 out of a 5-point scale.

“It really gives me the ability to separate the data and figure out which departments need work and need help.”

Despite the recent mishap with the Better Business Bureau, Bruno believes his accreditation will return soon, and he cited the high percentage of positive reviews Bruno Air has garnered across the Internet, via Google reviews, Angie’s List (a popular local business review tool), and others.

And he isn’t shying away from the negative criticism.

“You choose to be a part of BBB. I think it’s very important to have an organization that holds companies accountable.”

“I care about every single poor experience, however as a part of doing business you have a certain amount you just can’t make happy. That doesn’t mean I’m not going to try.”

How to Choose a HVAC System for Your Home

Bruno Air has been helping residents all over Florida choose a HVAC System for their home. More specifically, the right system. When it comes to air conditioning units and HVAC systems, it isn’t “one size fits all.” Every home has its unique needs based on size and construction. Those shopping for a new HVAC system to replace their old one can look forward to some great advantages in choosing the right system, including substantially lower utility bills. Let’s talk about a few things you should consider when purchasing a new heating and cooling system for your home.

Bruno Air’s trained and experienced HVAC technicians are able to evaluate your home’s needs by calculating the specific heating and cooling load for your home or business as well as your comfort level. One thing to remember is that size matters, but not in the way you might think. Bigger isn’t always better! An oversized system can actually work against you by cycling off before the air is properly circulated.

Likewise, a system that’s too small will also cause problems, as it won’t be able to regulate your ideal temperature on unusually cold and hot days. That’s why reputable HVAC technician like those at Bruno Air use industry-standard guidelines to determine which system is right for you.

Installing a HVAC System “Just Right”

Our Florida HVAC technicians look at several different aspects when putting in a new HVAC system into your home. When installing an outdoor unit, one of the rules of thumb is to make sure there’s at least a 4 foot clearance to ensure proper air flow and enough space to conduct maintenance and repairs when needed. We also verify that your home has the proper number of air vents to supply and return air to every living space in the home.

We utilize industry standard methodology to determine the proper duct work for your home, ensure the proper refrigerant charge for your unit, and make a point to locate the thermostat away from drafts and heat sources so that it functions accurately. All of these little details matter when optimizing your system for exceptional performance and energy savings.

Many HVAC Options to Choose From

Has it been awhile since you’ve installed a new system into your home? If so, you may be surprised as to how far technology has advanced. These days, there are several options to choose from based on your preferences and home. Our HVAC technicians are well-trained to help you understand what those options are, including advanced controls, quieter and more energy efficient compressors, fan-only functions, and many more.

Contact the experts at Bruno Air to see how we can help you maximize the savings with a new heating or cooling system. We service clients all across Florida, including residents in Bonita Springs, Fort Myers, Naples, Kissimmee, Orlando, and Tampa! Give us a call today at 239-908-4704 and get ready for exceptional AC and HVAC maintenance and repair.

Signs of Mold in Your Home

Humidity is an ever-present reality in Florida. While we can’t change the climate outdoors, we’re lucky to live in an age where we can control the temperature and humidity within our own domain: the home. Controlling the humidity level within our walls is just as important as maintaining the temperature. Should the humidity build up too high, your haven from the outdoors could become a breeding ground for mold. These types of fungi can pose serious health risks to humans and pets, especially to anyone who suffers from allergies, asthma and other respiratory ailments.

6 Tell-Tale Signs of Mold

Fungus is resilient. It can grow on any type of organic matter. This includes anything from insect droppings, to wood, to any moist surface in your home. Most fungi are invisible to the naked eye until it populates into colonies. This means once you’ve seen it, the fungus has already settled in. These organisms can remain alive in a dormant state until RH (humidity) levels and temperatures trigger growth. Signs of high RH levels include:

  • Musty smells
  • Window Condensation
  • Rooms Feel Stuffy or Clammy
  • Increased Allergic Reactions or Asthma Attacks
  • Moisture Damage (IE: Rotting Wood)

Preventing Mold in Your Home

Keeping your AC equipment well maintained and running smoothly is one of the most effective ways to control humidity and prevent mold and fungus from building up inside your home. Both the Environmental Protection Agency (EPA) and the American Lung Association (ALA) recommend that homeowners have their air conditioners professionally serviced regularly.

If it’s been awhile since your air conditioning unit has been serviced, give us a call! We’ll look over the components of your cooling system, from the air filter to the ductwork, and ensure they are cleaned and serviced. We make the homes we service in Sarasota, Naples, Bonita Springs, Estero, Marco Island, and beyond are safe, healthy and comfortable.

Whether you want to schedule service for your existing HVAC systems or you’d like to explore additional air quality solutions, give us a call at 239-908-4704. We’ll be happy to help!

How to Choose a HVAC Technician

When you’re searching for an air conditioning or HVAC technician in Florida, you don’t want to hire just anybody. The quality can vary depending on experience, knowledge, and certification. Whether you are faced with a simple repair or a major overhaul of your heating and cooling equipment, you want to choose a HVAC technician who is a qualified and trustworthy professional. Here are a few things to consider:

Research Online Customer Reviews

You can tell a lot about a company by the general consensus found in their online reviews. Other customers often provide detailed feedback on their experience through Google (which you probably already use to search for Air Conditioning and HVAC repair services.) Some companies also provide their own pages of customer reviews directly on their website. Currently, Bruno Air Conditioning has a 4.7 Star rating across nearly 100 reviews, many of which name some of our clients’ favorite technicians.

Awards, Certifications, and Recognition

Local awards, certifications, and manufacturer backing are all excellent indicator of qualifications. When calling an air conditioning company in Marco Island, Naples, Bonita Springs, Sarasota, Orlando, or Tampa, be sure to ask them whether they are insured. Avoid any company that is not. Also ask about their certifications. Many companies feature their certifications on their home or “About Us” page. Bruno Air in particularly employs Nate-Certified technicians, is a Trane Comfort Specialist, and is a member of USAAB.

Consider the Company’s Availability

You don’t want to find yourself facing a problem with your heating or cooling equipment that can’t be resolved because your HVAC contractor is unavailable. Explore repair policies and look for a company that has flexible hours of operation that accommodate your work schedule.

Look for Comprehensive Services

Choosing an HVAC technician is like choosing a doctor. You want to build an ongoing professional relationship instead of skipping from technician to technician every time you encounter a problem. If your prospective professional doesn’t handle a full range of equipment and service needs, you may encounter issues with future calls. Thankfully, Bruno Air is a full-service air conditioning company that provides installation, repairs, maintenance, and a host of other services to Florida. We make ourselves available on your schedule, and we treat your emergencies seriously. Call us at 239-908-4704, and put us to the HVAC technician test! We’re confident you’ll be satisfied.

Help! My Air Conditioner is Leaking Water?

It pays to keep an eye on your air conditioner or HVAC system – if your air conditioner is leaking water, it can be a subtle indicator of a serious problem. Bruno Air offers the insight to help you narrow down the source. By doing this, you will be able to take the appropriate steps to ensure your system continues to run smoothly.

Determine Whether Your AC Has a Leak or Condensation

If your air conditioner is showing a little condensation or dripping water, it may just be part of the system doing its job. An AC unit uses heat exchange to cool your home through refrigerant. How does this work exactly? Outdoor coils condense the material which in turn causes it to get hot. As the refrigerant moves to the indoor expansion coil, it becomes extremely cold. From there, it absorbs the heat from the air which cools off the interior of your home.

Meanwhile, the moisture in the air condenses on the outside of the coils to drip into a condensate pan. If this is what you’re seeing, don’t panic! That’s simply how your system works. However, a leak and a drip are two different things.

Water is directed out of the system through a drain line. If you notice leaking water, it could mean your drain line is blocked which will cause your condensate pan to overflow.

How to Address a Water Leak

One of the best ways to fix a leak in your AC system is to schedule a preventative maintenance appointment. This tune-up service allows an HVAC professional to do a comprehensive inspection of your system by examining coils, condensate pans, drain lines, refrigerant lines and all the moving parts. During the inspection, the technician will make adjustments as needed.

Drain lines can be cleaned to restore the flow of water from the condensate pan. The cleaning of your coils and pan ensures the removal of mold and bacteria that can contaminate your airstream. It’s important to keep your coils clean so that they don’t freeze up. This can stress or permanently damage your compressor.

Your system can also be adversely affected by low refrigerant levels. A tune-up can deal with irritating problems like leaks while improving the performance and extending the life of your air conditioning or HVAC system. Scheduling service for your AC equipment in the spring and heating equipment in the fall ensures optimum home comfort and efficiency throughout the year.

Additional HVAC Equipment Issues to Look Out For

While a tune-up can help limit issues, it’s important to know when you should call your contractor for an HVAC repair or diagnosis. Below are a few other issues to look out for:

  • If you system won’t turn on, be sure that the settings haven’t been adjusted and that the power supply isn’t disrupted.
  • If your system operates but fails to cool your home, you could be dealing with refrigerant problems.
  • Poor airflow in part or all of your house may indicate issues with your ducts or your blower fan.

If you encounter any of these issues, you’ll want to pick up the phone and contact one of Bruno Air’s professionals right away to ensure a quick diagnosis and repair. Our team is always ready to assist our neighbors with all their HVAC concerns. Give us a call today to receive additional information or schedule an appointment.

BRUNO WINS! GrowFL Companies to Watch


Presents 2015 Florida Companies to Watch
in association with
Edward Lowe

Companies to watch

Making an Impact!
From 2011 through 2014, the 2015 Florida Companies to Watch winners generated more than $1.2 billion in revenue and added 996 employees, reflecting a 140 percent increase in revenue and 97 perfect increase in jobs for the four-year period. That translates into a 24 percent annual revenue growth and 19 percent annual growth in employees. These companies project continued growth in 2015, with a 23 percent revenue increase and 19 percent growth in employees compared o 2014. If their projections hold, these companies will have generated $1.8 billion in revenue, and added 1,371 employees over the last five years – a 196 percent increase in revenue and 134 percent increase in jobs since 2011.

Meet these six Florida Companies to Watch Winners
From air conditioning and medical manufacturing to competitive obstacle courses, software engineering, insurance, mobile banking, and financial software, these six Florida Companies to Watch winners are true Rock Stars. Read their stories of success and overcoming obstacles as they continue their entrepreneurial journey.

GrowFL Headshots

Do I Need Preventative Maintenance on My Air Conditioner?

Every air conditioner requires regular preventative maintenance to maintain optimal functionality. Just like other machines that run on a regular basis, constant use creates wear, tear, and stress upon the unit’s components that can lead to larger issues if they are not properly treated.

Studies have shown that individuals who apply regular maintenance to their air conditioning system reduce their need for HVAC related repairs by 40% and increase the longevity of their unit by 30%. The long-term savings are also extensive. Home and business owners lose hundreds of dollars in costly repairs that are often caused by escalated issues that could have been prevented by bi-yearly maintenance visits.

HVAC contractors like Bruno Air offer affordable plans and discounts to meet various budgets so you can protect the AC Unit you have invested in. You can find multiple coupons and opportunities for savings on the special offers page.

What Does a Maintenance Service Visit Include?

During a maintenance visit, technicians arrive with a detailed checklist of parts to inspect and upkeep-related tasks to be performed to avoid common issues like coil freeze up, which puts stress on the compressor that could lead to a costly repair.

Technicians will clean both the indoor and outdoor coils, change the air filter, check the fan and remove any blockages that might be found in the pipes. In addition, technicians also:

  • Lubricate moving parts
  • Check for and repair leaks
  • Recharge the refrigerant
  • Test the thermostat
  • Replace worn belts
  • Check amp draws
  • Tighten loose wire connections

Schedule a Maintenance Visit Today

If you haven’t scheduled a regular maintenance call in the last six months, consider purchasing one today. Bruno Air offers air conditioner maintenance services to clients in Naples, Bonita Springs, Estero, Fort Myers and the greater Florida area. Simply give our Customer Service Agents a call at 239-908-4704 to request your appointment today.

Replace Your Mercury Thermostat

Are you still using a mercury thermostat? Over the last few decades, there’s been an increase in awareness regarding the toxicity and dangers of the substance, which was once a prominent component in everyday items, including batteries, thermometers, electronic devices and, yes, thermostats.

Today’s thermostats have veered away from it through the years. As technology advances, the HVAC industry is finding newer, greener ways to keep businesses and homeowners cool while conserving energy and resources.

However, there are still several old thermostats, both in use and lying in landfills. Although the Thermostat Recycling Corporation has been working diligently since 1998 to collect and recycle these outdated (and dangerous) components, it’s anything but a short-term project. In 2014, the corporation saw a 13 percent increase in collections of mercury-bearing thermostats to be recycled.

You may be wondering how much of a difference this really makes. After all, thermostats only use a small vial of mercury to operate. Consider this: In 2014, a competition was held called Big Man on Planet (BMOP) that challenged HVAC businesses to collect as many of these thermostats as possible. The result led to the donation that amounted to over 252 pounds of mercury!

Why Proper Disposal of Mercury Matters

Not everything can be properly disposed of by throwing it into the recycling bin. Mercury that ends up in landfills sinks into the soil and comes straight back around to haunt us. Through the soil, mercury finds its way into our waterways and oceans, permeating our drinking water and poisoning the fish we consume.

Its impact isn’t subtle, either. Mercury poisoning causes severe side effects in humans, including memory loss, blindness and tremors. It is especially dangerous to pregnant women and can cause birth defects in children.

Do You Have an Outdated Thermostat?

Are you still using an outdated, mercury-based thermostat? If so, reach out to Bruno Air to see about getting it replaced, and then make sure you dispose of it properly. You can click here to find a drop-off location near you.

Staying Cool Around the World

We take our air conditioning for granted in Florida. Reliable AC is a privilege but during sweltering summer months, it is also a necessity. Air conditioning is changing as days become hotter and income rises. More money means more comfort; for many resident’s this equates to air conditioned homes. Bruno Air Conditioning helps Florida stay cool but how does the rest of the world stay cool?

In the United States, two-thirds of homes have air conditioning. The two most common designs are room air conditioners and central air conditioning units. Air conditioners use about 5% of all the electricity produced in the United States, at an annual cost of more than $11 billion to homeowners. Innovations in air conditioning technology is helping us build more environmentally friendly and energy efficient units for residential and commercial properties.

The United Kingdom is more accustomed to radiators than air conditioners. In fact, a Mintel report found that only 0.5% of houses and flats in the UK had any sort of air conditioning. As a Floridian, it’s a difficult concept to wrap your head around!

While homes in the UK may resort to windows, offices are well-versed in the importance of air conditioning. A Nasa study, cited by Mintel, suggested that productivity falls by 3.6% for every degree over 22 Celsius, or 72 Fahrenheit. That’s certainly a call to action for the importance of AC!

Our friend’s down under, however, are no strangers to hot days! Australia’s percentages have nearly doubled in a decade with over 70% of residents having an AC unit. Australians, however, are still conscientious of their energy use, resorting to only using their unit on particularly stagnant days.

Mexico has much smaller than its heated counterparts. A study at University of California, Berkeley and the National Bureau of Economic Research found that air conditioning penetration in Mexico is only at about 13% but it is expected to rise. “In warm areas…we find a close relationship between household income and air conditioner adoption, with ownership increasing 2.7 percentage points per $1,000 of annual household income,” write Lucas Davis and his colleague Paul Gertler, both based at U.C. Berkeley.

As jobs are created and the economy experiences a boost, investments in air conditioners are expected to rise. This goes farther than Mexico too. China has also experienced incredible growth in AC sales. Sales have nearly doubled; in fact, 64 million air conditioners were sold in 2013.

Simply put, people want to be comfortable. If the opportunity arises, it’s going to be seized. We’re so lucky to be able to come home to a cool, consistent space. Bruno Air Conditioning is proud to provide cool comfort to Florida. It’s a privilege to offer efficient services and keep you comfortable. Contact us for any air conditioning concerns or questions.