Category Archives: Installation

Bruno Air Conditioning Owner Hires 100th Collier Employee, Reflects on Rapid Growth – Naples Herald

There are few people in Southwest Florida who views opportunity like Louis Bruno does.

For Bruno, owner and founder of Bruno Air Conditioning, opportunity comes knocking every time a technician goes out for a service call, or when a complaint from a customer hits his desk (which they all do).

“This is my American dream,” Bruno says of his three-year-old company, which recently celebrated its 100th job created in Collier County. All told, the A/C firm has over 165 employees across Southwest Florida and the Tampa/Orlando region.

“It pumps me up about job creation. I have an employee that has ten kids; we’re not going to work every day just for ourselves, we’re going for our families,” Bruno said. “As all the jobs come in, we have an extreme focus on training.”The 27-year-old entrepreneur sometimes reflects on how far the company has come since it started out of his garage three years ago.

Bruno and his management team recently created Bruno University, a training program specializing in mentoring those with no experience in the A/C industry to learn the tricks of the trade in six weeks.

And they built a house.

louis bruno headshot
© Naples Herald

“It’s a replica training room at our headquarters with every possible application we can put in a house,” Bruno says of the project. “This way, our guys aren’t in somebody’s home making mistakes. They’re making them here, learning the right way, the right process, the right procedure, so we can end up with a better client experience.”

Bruno U has certified 16 technicians, with another eleven going through the process right now.

In Bruno Air’s first 2 years of business, they completed roughly 23,000 service calls. In the first nine months of 2015, that numbered doubled and, in January, the company hit a milestone with their 50,000th call, meaning total visits to clients’ homes.

“It really excites me to get there so quickly,” Bruno said. “The first nine months of 2015 we saw the same amount of clients in the first two years of business. We’ve grown month over month since the very beginning.”

Most business owners would be thrilled with a complaint ratio of .0003 percent.

Not Bruno.

“Every complaint hits my desk. I care significantly about all of our core customer experiences.”

Bruno Air Conditioning owner Louis Bruno looks on as some trainees do some work on a unit
Bruno Air Conditioning owner Louis Bruno looks
on as trainees do some repair work. © Naples
Herald

A check with the Better Business Bureau revealed the company has 21 complaints with the firm, which is voluntary for any company to join, since Bruno Air began operations in 2012.

Of the 21, 11 were verified to be resolved satisfactorily by complainants, with the remaining 10 either resolved by the business but the consumer did not accept the response, or the complainant did not follow up with the BBB.

As a result of this, Bruno Air’s A+ rating was dropped to a B and their accreditation revoked for the first time, pending an appeal.

Bruno attributes the issue to the dramatic growth his company has seen in the last 18 months.
“I believe that it’s about volume, and we’ve taken steps to improve our customer experience.”

Such as creating his own customer experience index, which tracks essential aspects of each client’s interaction with Bruno Air, including communicating effective timeframes, showing up in said timeframes, client conversations and overall customer satisfaction.

“We built it to be super anonymous, our techs have no way to manipulate the data, and we made it easy for people to fill out. We’ve had a 95% completion rate since we launched it in October.”

Of nearly 24,000 reviews, 23475 gave Bruno Air a “cool” review, with 375 giving a “not cool” review. A “cool” rating is achieved by getting a minimum 4.5 out of a 5-point scale.

“It really gives me the ability to separate the data and figure out which departments need work and need help.”

Despite the recent mishap with the Better Business Bureau, Bruno believes his accreditation will return soon, and he cited the high percentage of positive reviews Bruno Air has garnered across the Internet, via Google reviews, Angie’s List (a popular local business review tool), and others.

And he isn’t shying away from the negative criticism.

“You choose to be a part of BBB. I think it’s very important to have an organization that holds companies accountable.”

“I care about every single poor experience, however as a part of doing business you have a certain amount you just can’t make happy. That doesn’t mean I’m not going to try.”

How to Choose a HVAC System for Your Home

Bruno Air has been helping residents all over Florida choose a HVAC System for their home. More specifically, the right system. When it comes to air conditioning units and HVAC systems, it isn’t “one size fits all.” Every home has its unique needs based on size and construction. Those shopping for a new HVAC system to replace their old one can look forward to some great advantages in choosing the right system, including substantially lower utility bills. Let’s talk about a few things you should consider when purchasing a new heating and cooling system for your home.

Bruno Air’s trained and experienced HVAC technicians are able to evaluate your home’s needs by calculating the specific heating and cooling load for your home or business as well as your comfort level. One thing to remember is that size matters, but not in the way you might think. Bigger isn’t always better! An oversized system can actually work against you by cycling off before the air is properly circulated.

Likewise, a system that’s too small will also cause problems, as it won’t be able to regulate your ideal temperature on unusually cold and hot days. That’s why reputable HVAC technician like those at Bruno Air use industry-standard guidelines to determine which system is right for you.

Installing a HVAC System “Just Right”

Our Florida HVAC technicians look at several different aspects when putting in a new HVAC system into your home. When installing an outdoor unit, one of the rules of thumb is to make sure there’s at least a 4 foot clearance to ensure proper air flow and enough space to conduct maintenance and repairs when needed. We also verify that your home has the proper number of air vents to supply and return air to every living space in the home.

We utilize industry standard methodology to determine the proper duct work for your home, ensure the proper refrigerant charge for your unit, and make a point to locate the thermostat away from drafts and heat sources so that it functions accurately. All of these little details matter when optimizing your system for exceptional performance and energy savings.

Many HVAC Options to Choose From

Has it been awhile since you’ve installed a new system into your home? If so, you may be surprised as to how far technology has advanced. These days, there are several options to choose from based on your preferences and home. Our HVAC technicians are well-trained to help you understand what those options are, including advanced controls, quieter and more energy efficient compressors, fan-only functions, and many more.

Contact the experts at Bruno Air to see how we can help you maximize the savings with a new heating or cooling system. We service clients all across Florida, including residents in Bonita Springs, Fort Myers, Naples, Kissimmee, Orlando, and Tampa! Give us a call today at 239-908-4704 and get ready for exceptional AC and HVAC maintenance and repair.

Prep Your Home for an AC Installation

HVAC systems are a must-have in Florida. While gorgeous, the heat can rise to dangerous temperatures which makes it all more important to have a quality, reliable air conditioning unit. It may be time for you to consider a new, long-lasting unit to keep up with the heat, your family, and the Florida environment. Bruno Air Conditioning carries the most trusted brand in the HVAC industry, including a Florida-specific design created by our very own Louis Bruno. The signature series is Florida specific and ideal for residential properties.

An air conditioner is a big investment that you and your home needs to be ready for. Take the right steps to prepare your home for a new installation to avoid any issues. Review the Manual J heating and cooling load. This calculation looks at your home’s structure, the roof, windows, and location so that we can help pair your home with the right unit. Feel free to ask us for specifics, we’re happy to help.

In preparation for the installation the ductwork will need to be cleaned for a brand new “breath” for your home. It’s better to ensure that the unit, the air quality, and your duct system is in peak condition. Start your new system on the right path!

Lastly, but importantly, is that you clear a path for the air conditioner installation. No matter where the unit will be installed, ensure that there is a path cleared for the team.

At Bruno Air Conditioning, we provide Florida with the most trusted brands in the business. We carry prestigious products from company’s such as Trane, Rheem, Mitsubishi Electrics, and more! Is it time for your system to be upgraded or replaced? Give us a call today and we can figure out the best option for your family. Bruno Air is committed to providing excellent service and products at an affordable price.