Last month Gulfshore Business named Louis Bruno, founder of Bruno Air, one of the top 40 Under 40 for his entrepreneurial endeavors and evident success in air conditioning service. We certainly see enough of the bright yellow Bruno Air trucks around Florida to know the air conditioning business is thriving. They’ve expanded from Naples to Bonita Springs, outgrowing their 17,000 square foot second facility within a month of moving in.
The company’s growth isn’t the result of good luck. There’s a significant reason why Bruno Air is turning heads in the HVAC industry. That turning point has everything to do with their exceptional customer service. It’s not just a goal, but the cornerstone of Bruno Air’s business.
With many other air conditioning businesses, repair and servicemen receive a commission-based compensation package. This means the more they sell, the bigger the paycheck. Bruno Air chose a completely different approach that focuses on customer satisfaction, not dollar signs. The formula involves a combination of positive customer feedback and service.
This puts the focus on you, the consumer, so that your satisfaction becomes the employees’ number one priority. Louis Bruno founded the company on this core principle. His belief behind this approach was that happy customers would lead to more business.
He wasn’t wrong. Bruno Air’s first year in business projected $400,000 in gross profit. Instead, it brought in $2.4 million. Two years later, they were servicing over 260 commercial accounts and over 18,000 customers from Orlando to Marco Island. That number has been growing exponentially ever since.
Experience Bruno Air’s exceptional service firsthand. We have several great ways for you to save money. Clip one of our coupons, then give us a call at 239-908-4704 to schedule an appointment.